Enterprise Rent-a-Car launch new direct hire service - March 2009

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Enterprise Rent-a-Car launch new direct hire service
Enterprise Rent-A-Car has launched a new not-at-fault direct hire model for insurers. The company said that the model would provide insured drivers involved in not-at-fault accidents with a way to access their rights to mobility and access to justice, while ensuring this is delivered in a simple, fair, cost efficient and transparent way to the insurance companies.

Enterprise’s new model will deliver a comprehensive claims package to take care of an insured driver from the First Notification of Loss (FNOL) through to getting them back on the road in their repaired vehicle.

Through an outsourced arrangement Innovation Group is supplying the infrastructure for dealing with the initial notification and identifying liability. Enterprise selected Innovation Group due to their reputation for repair timescale management and FNOL expertise. InterResolve will take ownership of all legitimate injury aspects of a claim, with Enterprise supplying suitable replacement vehicles for the duration of the repairs.

Over the past six months, Enterprise has been working closely with partners, insurers and other stakeholders, to devise a replacement claims service that is not only fair for customers, but cost efficient for the insurers.

This is in direct response to the growing consumer and insurance issues around some current replacement vehicle and claims practices. Recently claims costs have been spiraling partly as a result of elongated repair times and high rental costs charged by some intervening third parties.

Following a period of consultation with insurers, Enterprise said it was confident that its new direct hire model would not only improve customer service and loyalty through the provision of fair treatment, but would also manage down claims costs - marking the next major step in streamlining the claims process.

With these measures in place, Enterprise said it would help create a more cohesive, partnership approach between insurance companies, their insured drivers, repairers and vehicle replacement providers to the benefit of all parties.

Mike Nigro, managing director of Enterprise Rent-A-Car, UK and Ireland commented: "The launch of the Enterprise direct hire model is the result of many months of planning. We have consulted all the key players in the various industries involved with claims management and resolution. It directly addresses much of the criticism and controversy currently surrounding the provision of replacement vehicles and we believe it will be to the benefit of all involved.

"The provision of replacement vehicles is an area of insurance that has come under a lot of criticism in recent months – with the Enterprise direct hire model, we believe we are providing a new blueprint for how the process should work; a blueprint that is simpler, more efficient and more transparent for insurers and that provides fair treatment to customers

"Working with outsourced partners such as The Innovation Group and InterResolve, also provides with the expertise to deliver this service seamlessly, whilst providing the scalability required for a model of this nature."

ENDS

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